Avoid rote, articulate goals and apply new skills quickly
Franchisees and their staff perform best in a coach-‘em-up culture, but training techniques and their effectiveness vary from company to company. Tint World®, for instance, works closely with its new franchisees to ensure they can execute the company mission at the local franchise level.
There are some basic concepts that can improve training results across the board. Here is a quick look at ways to get the best bang for your coaching buck:
- GET TAGGED: Staff members should know your mission statement and tagline forwards and backwards. One simple training technique: Ask your franchisees and their staff to recite your mission statement to ensure they understand what your company represents and what it offers customers. If any of them struggle, that’s an obvious training point you can expound upon.
- AVOID LECTURES: Nobody, especially busy employees already hurting for time, wants to hear a manager drone on about best practices and why they are important. Most people are much more receptive to hands-on training, so turn kitchens into laboratories and workspaces into classrooms. Have your employees stand in for customers so workers can polish their pitch and customer-service skills. Are there new items on the menu? Coach up while they cook them up. Is there a new inventory system? Have your employees actually execute the process.
- ACT: If your training consists solely of reading material and reviews of processes, it’s going to lose its luster quickly if not put into place immediately. As stated above, hands-on learning is the best approach, but make sure the new skills are put into place quickly lest they fade from memory – and they will if you don’t make the training immediately applicable to your business goals.
- REINFORCE: Make sure a process is in place to review both the efficacy of the training and ensure staffers, managers and owners (they should participate in the training so they know what is expected of staff) are carrying through on their training and implementing the newly articulated protocols and processes.
Every individual learns differently, and training should be tailored accordingly, but if you follow these four steps you already have a solid foundation for training and should soon be reaping the benefits of a well-coached staff.
At Tint World®, we offer a variety of opportunities and training for entrepreneurs interested in taking control of their life and owning their own business. Whether you’re interested in automotive styling or just want to invest in a niche market where profit can be made, we have the system for you.
Download our franchise kit today to learn how you can get your piece of a $39 billion annual market.